Frequently Asked Questions
Quick answers about booking drivers, payments, safety, cancellations, and getting help.
What is Car Caddy?
Car Caddy is a professional driver booking app that lets customers book verified drivers on demand or schedule them for later.
Can I book a driver for a future time?
Yes. You can book instantly or schedule a driver in advance based on availability in your area.
How does OTP verification work?
Before a booking starts, the customer receives an OTP. The driver must enter the correct OTP to begin the service securely.
Are the drivers verified?
Yes. Drivers are reviewed and verified before joining the platform, and customers can rate their experience after each booking.
What payment methods are supported?
Car Caddy supports flexible payment options such as card and wallet payments, depending on what is enabled in the app.
Can I cancel a booking?
Yes. Bookings can be cancelled from the app. Cancellation charges may apply depending on the booking time and cancellation policy.
Can I save favorite drivers?
Yes. Customers can save preferred drivers and request them again for future bookings when they are available.
How do I contact support?
You can use the Help & Support page to send your name, email, phone number, and message to the support team.