Frequently Asked Questions
Quick answers about booking drivers, payments, safety, cancellations, and getting help.
What is Car Caddy?
Car Caddy is a professional driver booking app that lets customers book verified drivers on demand or schedule them for later.
Can I book a driver for a future time?
Yes. You can book instantly or schedule a driver in advance based on availability in your area.
How does OTP verification work?
Before a booking starts, the customer receives an OTP. The driver must enter the correct OTP to begin the service securely.
Are the drivers verified?
Yes. Drivers are reviewed and verified before joining the platform, and customers can rate their experience after each booking.
What payment methods are supported?
Car Caddy supports flexible payment options such as card and wallet payments, depending on what is enabled in the app.
Can I cancel a booking?
Yes. Bookings can be cancelled from the app. Cancellation charges may apply depending on the booking time and cancellation policy.
Can I save favorite drivers?
Yes. Customers can save preferred drivers and request them again for future bookings when they are available.
How do I contact support?
You can use the Help & Support page to send your name, email, phone number, and message to the support team.
How do I get started with the Car Caddy app?
Car owners can download the "Customer App" to instantly book or schedule a vehicle maintenance trip. Drivers looking for part-time, flexible driving jobs in Florida can download the "Driver App" to complete their registration and start accepting requests.
What makes Car Caddy driving jobs different from traditional ridesharing?
Unlike ridesharing, Car Caddy drivers handle vehicles with zero passengers. All trips take place during daylight hours, allowing you to manage assigned requests safely, use live app navigation, and earn flexible hourly pay on your own schedule
Is my vehicle safe during a dealership service run in Florida?
Yes, completely. Every dealership service run in Florida includes secure OTP-protected handovers, live GPS route tracking, and mandatory timestamped, geotagged condition photos uploaded by the driver at every stage of the trip for total transparency
What are the requirements for flexible driving jobs in Florida with Car Caddy?
To access our flexible driving jobs in Florida, applicants must be skilled, background-checked, and verified professionals with at least 5+ years of driving experience. Drivers must also pass a thorough onboarding process to ensure safety and quality.
How do Car Caddy dealership service runs work?
It is simple. You input your dealership appointment details and schedule a pickup window in the Customer App. A vetted driver will pick up your car, verify the trip with a secure OTP, handle the drive to the service center, and return it safely to your door.