📜 Terms & Conditions

📜 Terms & Conditions

1. Acceptance of Terms

By accessing or using CAR CADDY, you agree to comply with these Terms & Conditions.

2. Services

CAR CADDY provides a platform where users can:

  • Book professional drivers to take your car to your car dealership maintenance appointment and bring it back to your home or office location.

  • Request vehicle pickup and drop services.

  • Get car-related services (e.g., washing, basic maintenance).

We act as an intermediary and do not directly provide the services.

3. User Responsibilities

Users are responsible for:

  • Providing accurate vehicle and location details.

  • Ensuring the vehicle is in a condition suitable for service.

  • Removing personal valuables from the vehicle.

  • Being available for pickup and delivery coordination.

4. Service Provider Responsibility

Service providers are responsible for:

  • Handling vehicles with care.

  • Following agreed service instructions.

  • Ensuring timely pickup and delivery.

5. Payments

Users agree to pay applicable service charges.

Payments may include:

  • Service fees

  • Convenience fees

  • Applicable taxes

Refunds (if any) will be processed as per company policy.

6. Cancellations

Cancellation Policy

Customers may cancel a trip reservation at least 1 hour before the scheduled pickup time to avoid a $100.00 cancellation fee.

No-Show Policy

  • CAR CADDY drivers will wait up to 30 minutes after the scheduled pickup time.

  • If the customer does not make contact within this period, the trip will be considered a No-Show.

  • A $100.00 No-Show Fee will be charged.

7. Liability

CAR CADDY is not responsible for:

  • Loss of personal belongings left in the vehicle.

  • Delays caused by unforeseen circumstances.

We strive to ensure trusted providers, but liability is limited to platform facilitation.

8. Account Suspension

We reserve the right to suspend or terminate accounts for misuse, fraud, or violation of these Terms & Conditions.

9. Changes to Terms

We may update these Terms at any time. Continued use of the platform means acceptance of the updated Terms & Conditions.

⛽ Fuel Policy

Fuel-Powered Vehicles

  • Customer must leave enough fuel for pickup and return.

  • If not, the driver may top off the fuel and bill the customer a flat fee of $50.00.

Electric Cars (EV)

  • If the EV is too low to safely complete the trip, the driver should not proceed with normal driving.

  • The job is rescheduled, and a disclosed failed-pickup fee of $50.00 is charged.